The job on file. The job being done. In utilities, they drift apart quietly.
A governed, audit-ready job description library for utility workforces — built on SAP® SuccessFactors®.
JDMS® is an award-winning job description management solution. For utilities, that means standardized, defensible job content for every line crew, plant operator, tower technician, and control room — not scattered Word docs and institutional memory.
Somewhere in your service territory, a line crew is restoring power after a storm. A treatment plant operator is pulling a sample at the basin. A tower technician is clipping in two hundred feet up. Each of them has a job description on file — and most haven’t been touched in years. They say nothing about the storm duty, the lab work, the confined-space entries, or the certifications an auditor will ask about if anything goes wrong. And when the veterans who know the real job retire, that knowledge either gets captured, or it walks out the gate with them.
None of this shows up on an org chart — until it does.
Eventually, someone asks the question your job library can’t answer.
An auditor asks whether a control room operator’s access matches the job on file. A grievance turns on whether “essential functions” were ever formally defined. A new hire is injured doing something nobody wrote down as part of the job. For a utility running thousands of descriptions across field crews, plants, networks, and bargaining units, it isn’t a matter of if — it’s when.
A job library built to hold up under scrutiny.
“Other duties as assigned” became the job — real work that never made it into the description.
Capture duty drift as roles change, keeping job content aligned to actual duties — and supporting accurate FLSA classification and pay equity defense.
Climbing, confined spaces, certifications, and CDLs that have to be exactly right.
Consistent language for physical requirements and credentials, with essential-functions documentation that holds up to hiring decisions, accommodation reviews, and OSHA, DOT, or NERC CIP-relevant questions.
Mixed supervisory roles and state-by-state posting rules make every post a document you may need to explain.
Review workflows, version history, and role-based permissions behind every post, so each change is deliberate, documented, and defensible.
When experts retire, the real job description leaves with them.
Structured input from incumbents before roles turn over, connected to Succession planning in SAP SuccessFactors — so knowledge gets captured before it walks out the gate.
Grid modernization, smart metering, fiber, and OT security roles that blend IT, engineering, and field work.
Faster, consistent drafting for new and hybrid roles, built from a governed library instead of a blank page.
Mergers, civil service classes, and bargaining units leave the same work under different titles in every territory.
One library mapped to a common job architecture, harmonized across merged entities, service territories, and classifications.
Built for utilities already running SAP® SuccessFactors®.
We’ve enhanced JDMS specifically for SAP SuccessFactors customers, typically with 1,000+ employees, using the SAP Business Technology Platform — the profile of many electric, gas, water, waste management, and telecom utilities. It offers a fully integrated, seamless end-user experience for workforces spanning control rooms, treatment plants, field crews, and shared services.
Pre-integrated to SAP SuccessFactors — including Succession — so the knowledge in a veteran’s job description feeds directly into who’s ready to replace them.
A seamless experience for a workforce that isn’t sitting at a desk — control room and plant operators, field crews, and technicians can access accurate job information without a new system to learn.
Next to zero change management, since employees — and their unions — never have to leave SAP SuccessFactors to see what’s official.
Built by a team utilities already trust with SAP SuccessFactors.
Are Your Job Descriptions Up To Compliance Standards?
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